Technical Support & Maintenance

We are always by your side to ensure the optimal and smooth operation of your systems.

Remote Support

For immediate issue resolution without the need for an on-site visit, we offer secure remote support for your management system via specialized software (TeamViewer, AnyDesk).

  • Immediate response to urgent issues.
  • System check and software upgrade.
  • Guidance and personnel training.
Request Support
Remote Support

Maintenance Contracts

Preventive maintenance is the key to the longevity of your equipment. Smartin offers flexible annual maintenance contracts tailored to your unit's needs.

What a contract includes:

  • Annual preventive on-site check.
  • Priority in resolving unexpected issues.
  • Software upgrades and technical advice.
Inquire about Contracts
Maintenance Contracts

Card Printing

Personalize your guests' experience. We print access cards (Mifare) with your hotel's logo and design, ensuring absolute compatibility with Smartin systems.

  • 1 Send us your logo and design preferences.
  • 2 We create a sample for your approval.
  • 3 Immediate printing and delivery of high-quality cards.
Card Printing

Installation Guides & Manuals

Download the technical instructions and user manuals for our products.

Frequently Asked Questions

Answers to the most common questions regarding the operation and maintenance of our systems.

My card does not open the door. What should I do?

First, check the light indication on the lock. If it blinks red, it may mean the card has expired, is not authorized for that room, or the lock's batteries need replacing. Reprogram the card at the reception and try again.

How often should the lock batteries be replaced?

Under normal use, the alkaline batteries (usually 4x AA) last about 12 to 18 months. The lock will give you a low battery warning (visual and audible) well before they are completely depleted.

Is an internet connection required to use the Bluetooth app?

An internet connection is required only once, to download the mobile application and receive the electronic "key". Opening the door via Bluetooth does NOT require an active internet connection on the mobile device at that moment.

Request Technical Support

Fill out the form below detailing your issue, and a specialized technician will contact you as soon as possible.

If the lock is blinking or showing a visual indication, a short video or photo helps significantly with remote diagnosis.